At Parakeet Chat, we strive to provide the best products and services to our customers. We have established the following refund policy to ensure a fair and transparent process for all our customers.
-
Refund Eligibility: Customers may request a refund for their order within 15 days from the date of payment. Beyond this period, we may not be able to process a refund. To be eligible for a refund, customers must provide proof of purchase, which includes the paid invoice they want to be refunded.
-
Refund Process: To initiate a refund request, customers must send an email to our support team at support@parakeet.chat or submit a ticket request to customer support here. Please include the following details:
-
Subject: Refund Request - [Inmate ID]
-
Your full name
-
Invoice number
-
Date of purchase
-
Reason for requesting a refund
-
Attached paid invoice
-
Refund Evaluation: Once we receive your refund request, we will carefully evaluate it based on the provided information. Our team will review the eligibility criteria and verify the paid invoice. We may contact you for additional details or clarification if necessary.
-
Refund Approval: If your refund request meets our refund policy criteria, we will process the refund. We will notify you via email once the refund has been approved. The refund amount will be credited back to the original payment method used during the purchase. Please note that it may take a few business days for the refund to be reflected in your account.
-
Disputing Charges: If you believe that there has been an unauthorized or incorrect charge on your account, please contact our support team immediately before filing a dispute with your bank. We will investigate the matter promptly and take appropriate action to resolve any unauthorized or incorrect charges.
-
Changes to the Refund Policy: We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about any updates.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team or email us at support@parakeet.chat.
Looking for our Cancellation Policy? Read here to learn more.