FAQ
General Questions
- How can my loved one check their subscription status?
- Password Reset
- Created a subscription/deposited credits to the wrong inmate.
- Do you have a referral program?
- How can I restart a canceled subscription?
- How can my loved one change their screen name for the penpal service?
- How can my loved one stop using Parakeet Chat?
- How do I check inmate available credits?
- How do I remove and replace a payment method on file?
- How does my loved one connect to Parakeet Chat?
- How does my loved one use Parakeet Chat?
- Is there a character limit for incoming/outgoing SMS or email?