Getting Started
FAQ
- How can my loved one check their subscription status?
- Password Reset
- Created a subscription/deposited credits to the wrong inmate.
- Do you have a referral program?
- How can I restart a canceled subscription?
- How can my loved one change their screen name for the penpal service?
Payments
- How do I cancel my subscription to automatic recurring payment?
- How do I request a refund?
- Why is my monthly fee higher for one month?
- Can I pay for multiple inmates?
- Can you re-run my payment method on file for my recurring automatic payment please?
- Do you have a free trial?
Photo Orders
SMS
- How can I upgrade my loved one's subscription to use a personal phone number?
- What's the difference between the base plan and the personal number plan?
- Can my loved one send/ receive SMS messages from outside of the United States?
- How many SMS can my loved one send or receive per month?
- Is there a character limit for sending/ receiving SMS?
- My loved one and me have a problem sending/receiving messages.